How can we help you?

Why has my CS:GO withdrawal failed?

CS:GO skins transactions are carried out via an external provider. This works like a traditional Steam trade: A provider offers his skins. When you select a skin on Loot-Empire, a trade is executed. You have to accept this trade. Only when you have accepted the trade, it is completed.

What cases lead to a failed trade?

  • It can happen that the provider withdraws his trade.
  • If you do not accept the trade, it will not be completed.

In both cases: You will automatically get your coins back and you can choose another or new skin and pay out.

We are constantly trying to improve our service. Do you have any questions, comments or suggestions for Loot-Empire? Contact us anytime and get rewarded for good hints!